*There may also be a 15% restocking charge on any returns on a case by case basis. We'll provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). Return shipping will need to be paid by the customer. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at If your return is accepted, we will refund you. You’ll also need the receipt or proof of purchase. If for example you improperly packaged the items and they get damaged in shipping or you have opened items and they are not sealed anymore, we will NOT accept a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. There may be shipping delays over the estimated time that is given to you on the website during the holiday season due to shipping capacity of the carriers. You will have a variable shipping rate displayed at checkout.
Alaska & Hawaii: Orders to Alaska & Hawaii do not qualify for free shipping. Shipping times normally are 3-10 days depending on your location. We ship right from our store in Chittenango, NY. We do our best to ship items out within 1-2 business days. All orders less than $199 have a flat shipping and handling rate added at checkout. Continental United States: All orders of $199 or more ship to the continental United States for free. * Current delivery times are not guaranteed by UPS or USPS due to current circumstances. box then an extra fee will occur and shipment might be delayed. We currently charge a flat rate shipping price to try and keep shipping affordable for our customers. We use both UPS and USPS to ship our items. Shipping Currently we only ship to the United States.